Radionica3d ( “we”, “us”) operates this website and is responsible for how your personal data is collected and used. This Privacy Policy describes:

what data we collect

how and why we use it

where and how it is stored or transferred

your rights regarding your data

how to contact us about privacy

By visiting our site, contacting us, or using our services, you agree to this policy.

If you have any questions or wish to exercise your data rights, please contact us at:

[ our_email ]


1. Data We Collect
We may collect and process:

Contact details: name, email, phone number, company

Project data & uploads: messages, briefs, 3D models, images, sketches

Transaction data: quotes, invoices, payments

Website & technical data: IP address, browser type, cookies, analytics

We do not collect sensitive categories (e.g. race, health, religious beliefs).


2. How We Use Your Data
We use personal data to:

respond to enquiries and provide quotes

manage projects, orders, deliveries

maintain client records in our systems

send updates or confirmations (email or WhatsApp/Viber/Telegram, where consent given)

improve our website and services via anonymised analytics

We do not sell or rent your personal data to third parties.


3. Lawful Basis for Processing
Under EU GDPR, we rely on:

Contract — to perform services you request (quotes, production)

Legitimate Interest — for business administration, client management, and responding to enquiries

Consent — for optional marketing or newsletters

If you give consent, you may withdraw it at any time (we will respect that).


4. File Uploads & Submitted Content
When you upload files or models, they are handled under our Content Submission & IP Protection Agreement.

We keep project files securely while a job is active. After the job or after a defined period (e.g. 30 days on temporary services), we may delete or anonymise them as per our data-retention rules.


5. Storage & Security
Our primary storage is on secure servers under our control in the EU.

We use encryption, secure access controls, and limited staff access.

Only authorised personnel and vetted contractors can access your data.

Transaction and project records are kept for up to six years (for accounting and legal compliance). After that, they are deleted or anonymised.

 Where a client asks us to retain project files for repeat orders, we will do so securely until instructed otherwise
 
 

6. Sharing & Third-Party Services
We only share personal data when necessary to provide the service, such as:

Payment processors (for payment transactions) if any.

Order / file management platforms (e.g. for on-demand print workflows)

Logistics / delivery partners

Accountants, legal advisors

All third parties are bound to confidentiality and data protection obligations consistent with EU GDPR.


7. Your Rights
You have the right to:

access your personal data

correct inaccuracies

request deletion (where legally permitted)

object to processing or withdraw consent

request restriction or portability of data

Submit requests via privacy@champion3d.com (or contact form). We will respond within 30 days.


8. Cookies & Analytics
We use essential cookies for site functionality, and optional analytics cookies to monitor usage and improve performance.

You can manage or disable cookies via browser settings (bottom left of screen, blue cookie button) or our Cookie Policy page.


9. International Transfers & Third-Country Processing
Although we store most data in the EU, we also work with service providers (such as order or CRM platforms) whose servers may be located outside the EU (including the US).

When personal data is transferred internationally, we ensure it is protected via Standard Contractual Clauses (SCCs) or equivalent safeguards approved under EU GDPR, so your data remains legally protected.

By using our services, you acknowledge that your data may be transferred and processed outside the UE under such safeguards.


10. Policy Updates
We may revise this policy from time to time. The latest version is always on [link to privacy policy] , and the “Effective Date” at the top shows when it was last updated.


11. Contact & Complaints
If you have questions or concerns about how we handle your data, contact us.